Articles
Pay It Forward - March 19th, 2012
It's a commonly held belief that success in this business comes down to people, process and profit. So why are employees always the last in... [read more]
Winning Online! - February 13th, 2012
I'm often asked at dealerships, seminars and 20 Group meetings what is the key element of success for selling cars online. My answer is always... [read more]
Top Priorities for 2012 - January 17th, 2012
I asked a few industry experts and friends to dust off their crystal balls and share their thoughts, advice and predictions for the automotive marketplace... [read more]
Calling All Business Managers - January 2nd, 2012
I recently heard the 1980s classic, "Don't You (Forget About Me)," by Simple Minds. The song was being used in a TV promo for a... [read more]
The End of Recycling - January 17th, 2012
Having been in the marketplace for a number of years I am amazed at the number of people who get fired, passed around, and rehired... [read more]
The ‘New’ Road to a Sale - October 31st, 2011
When it comes to handling Internet leads, the rules of engagement are still evolving. But the core rules of the sales game remain the same.... [read more]
Momentum: Getting It and Keeping It - October 7th, 2011
The excitement that comes when things click on an individual and business level is indescribable. There are plenty of customers on the lot, tons of... [read more]
4 Operational Game-Changers - September 6th, 2011
I have worked with a lot of talented people in this business, many of whom went on to be key leaders within their organizations. Recent... [read more]
It’s OK to ‘Think Different’ - August 5th, 2011
It's as if Marshall Goldsmith, famed leadership development guru, read my mind when he titled his best seller, "What Got You Here Won't Get You... [read more]
Challenging the Status Quo - July 5th, 2011
During a recent interview for The Norm Jones Show, a talk radio show in Detroit, I was asked what I thought was the biggest challenge... [read more]
